1. Booking & Payments
- All bookings must be paid in full at the time of scheduling through the designated booking system, unless prearranged via email.
- Sessions are only confirmed once payment has been received.
- All services take place strictly within the booked time slots, unless prearranged via email.
2. Rescheduling & Cancellations
- Clients may reschedule their sessions at least 24 hours in advance via the booking system.
- No refunds will be provided for any booked sessions, including missed or unused appointments.
3. Unused Time Policy
- If a live session ends early and more than 30 minutes remain, the unused time can be applied toward a future offline service.
- This applies to all live coaching sessions.
4. Content Review Scope
- A content review service includes one round of written feedback on the submitted material. Multiple rounds of feedback and live sessions are optional extras and are not included as standard. Clients wishing to add either should contact nikki@phaircoaching.com to arrange scope and pricing before booking.
5. Confidentiality & Data Protection
- Client data is securely stored on Google Drive until graduation, after which it is permanently deleted.
- All shared resources (e.g., templates, guides) are strictly for personal use and may not be distributed or shared with others.
- Clients may record sessions for personal use but may not distribute or publish recordings without explicit permission.
6. Dispute Resolution
- Any concerns or disputes should be addressed via email for resolution.
- The goal is to resolve all issues amicably and fairly.
7. Amendments to Terms
- These Terms & Conditions may be updated from time to time. Any changes will apply to both new and existing bookings.
By booking a session, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.